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The Solar Family Reviews
Review The Solar Family4.77
Based on
13 reviews
4.85
Industry Expertise
4.77
Quality of Work
4.69
Customer Service
About The Solar Family (Solar Company)
- Unit 1, 5-7 Felton St Mitchell ACT 2911
- 0262555752
The Solar Family is an experienced, proudly family-owned and operated solar provider based in Canberra, ACT. We pride ourselves on quality, experience and family values The business was born from the passion we have about solar power and wanting to spread the word to our fellow Canberrans and regional neighbours. Our vision is to empower you to take your energy bills into your own hands, while collectively working towards a greener future for all. We see solar power as a critical part of that journey, and we want you to join us and become passionate about solar too!
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Read The Solar Family Customer Reviews
5.00
Tuesday 6th October, 2020
Dennis from Australian Capital TerritoryFrom the initial onsite visit, to the quote and installation, the process was simple and easy. Communication was prompt and accurate, and let me know exactly what was going to happen at each next step of the process. They organised all approvals and meter upgrades, no need for me to sort anything. On the day of install, the team were right on time and they were done and dusted in 4 hours.
No mess, no broken tiles, just a professional looking job. The after sales support and assistance with the team in the office was friendly and helpful.
I would happily recommend the Solar Family, and have already done so to several friends and family considering Solar.”
5.00
Monday 5th October, 2020Michael from Australian Capital TerritoryI found the service from Solar Family excellent from start to finish.
Very responsive, very professional and very friendly. Highly recommended!
5.00
Monday 5th October, 2020Mrs Shearman from Australian Capital TerritoryVery professional and I felt total confidence throughout. Installation was prompt, very efficiently managed, minimum of fuss for us, and all loose ends taken care of.
The technicians were helpful, worked hard all day, and provided me with a detailed information session at the conclusion of the installation. Special thank you to Kate and Naomi who always answered the phone with a smile. Don’t hesitate to check this company out. You won’t regret it. Thank you The Solar Family.
5.00
Monday 5th October, 2020Peter from Australian Capital TerritoryGood Service, Value for Money.
The Solar Family provided excellent service all the way through the quotation process, organising everything for the install, then completed the job on time, with very professional installers to a high standard. After sales support has been great too.
Their quote was very competitive in a buyers market. I selected The Solar Family as they provided the best value for money, combined with peace of mind from a reputable local company. They are a down to earth, trustworthy company well worth having a look at
4.00
Monday 5th October, 2020Mike from Australian Capital TerritoryI had done some research in relation to solar installation / quality in products and local suppliers. I must say it really did pay off. I was happy that I chose The Solar Family. Every step of the way has been a breeze. Excellent communication, attentive to detail, very well organised, technicians / installers were very friendly and professional. I would 100% recommend The Solar Family to anyone looking at getting solar fitted. What more can I say, they know their stuff. Thanks again guys.
5.00
Monday 5th October, 2020Maria from Australian Capital TerritoryIf you are thinking of having solar installed, give The Solar Family a call. Smooth process from start to finish. Dont forget to ask about the Bunnings referral bonus, my husband is spreading the word so he can go to Bunnings everyday.
5.00
Monday 28th September, 2020Jim from Australian Capital TerritoryWe have recently had a solar system installed on our roof by “The Solar Family”. From the first contact, we have found its representatives to be extremely helpful and remarkably efficient.
Initially, the sales representative discussed our needs and the suitability and costs of different solutions until we fully understood the proposed system. From then on the firm handled all administrative details and the schedule for installation.
All went without a single hitch or tile damage. The working team could scarcely have been more effective or polite and the installation of some 20 panels was completed in just a few hours. We couldn’t have been helped more or have been more satisfied, and we would recommend “The Solar Family” without hesitation to any friend contemplating investing in solar panels.
4.00
Thursday 31st October, 2019Deb Bolin from Australian Capital TerritoryWell I'm feeling like one of the luckiest Canberrans this week. The Solar Family have installed my solar system on Monday(won in their Facebook competition). A huge THANKYOU to Chris and Kate for this fantastic prize. The team that installed it were so professional , efficient and friendly .As Kate knows I had a hard time believing I had actually won a prize with no strings, but indeed seeing is believing and now I'm looking forward to having a lower electricity bill and also knowing that our household is able to use power that is not having as much of a negative impact on the environment. THANK YOU soooo much Solar Family. You're Amazing!!!!!!
5.00
Tuesday 22nd October, 2019Corrine Sharman from Australian Capital TerritoryThe Solar Family was helpful from day one with my enquiries about solar and my issues with settlement. On the day on install the guys Matty, Dan and Liam were efficient, hilarious and friendly. 15/10 would recommend The Solar Family
5.00
Sunday 20th October, 2019Catharine Klinkenberg from Australian Capital TerritoryWe are so excited and happy to have our house using solar energy. The solar family were so incredible to deal with. Extremely friendly, professional and on time. We would recommend them to everyone. Thank you
5.00
Tuesday 30th April, 2019Kirsty from New South WalesQuoted quickly, called to confirm time, good service and friendly staff.
4.00
Tuesday 30th April, 2019Elizabeth Kay from Australian Capital TerritoryExcellent service. The team who came to install were courteous, efficient and quiet. I was very happy with the the attention to detail.
5.00
Tuesday 30th April, 2019Jason Whitaker from Australian Capital TerritoryThankyou for you exceptional service for my Solar Install. Professional from start to finish. It's so unusual to actually be able to call someone and get local support straight away. No call centers or timely waits. Will definitely be recommending.
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