Dennis
Australian Capital Territory
5 out of 5 stars
6 Oct 2020From the initial onsite visit, to the quote and installation, the process was simple and easy. Communication was prompt and accurate, and let me know exactly what was going to happen at each next step of the process. They organised all approvals and meter upgrades, no need for me to sort anything. On the day of install, the team were right on time and they were done and dusted in 4 hours.
No mess, no broken tiles, just a professional looking job. The after sales support and assistance with the team in the office was friendly and helpful.
I would happily recommend the Solar Family, and have already done so to several friends and family considering Solar.”
Michael
Australian Capital Territory
5 out of 5 stars
5 Oct 2020I found the service from Solar Family excellent from start to finish.
Very responsive, very professional and very friendly. Highly recommended!
Mrs Shearman
Australian Capital Territory
5 out of 5 stars
5 Oct 2020Very professional and I felt total confidence throughout. Installation was prompt, very efficiently managed, minimum of fuss for us, and all loose ends taken care of.
The technicians were helpful, worked hard all day, and provided me with a detailed information session at the conclusion of the installation. Special thank you to Kate and Naomi who always answered the phone with a smile. Don’t hesitate to check this company out. You won’t regret it. Thank you The Solar Family.
Peter
Australian Capital Territory
5 out of 5 stars
5 Oct 2020Good Service, Value for Money.
The Solar Family provided excellent service all the way through the quotation process, organising everything for the install, then completed the job on time, with very professional installers to a high standard. After sales support has been great too.
Their quote was very competitive in a buyers market. I selected The Solar Family as they provided the best value for money, combined with peace of mind from a reputable local company. They are a down to earth, trustworthy company well worth having a look at
Mike
Australian Capital Territory
4 out of 5 stars
5 Oct 2020I had done some research in relation to solar installation / quality in products and local suppliers. I must say it really did pay off. I was happy that I chose The Solar Family. Every step of the way has been a breeze. Excellent communication, attentive to detail, very well organised, technicians / installers were very friendly and professional. I would 100% recommend The Solar Family to anyone looking at getting solar fitted. What more can I say, they know their stuff. Thanks again guys.
Maria
Australian Capital Territory
5 out of 5 stars
5 Oct 2020If you are thinking of having solar installed, give The Solar Family a call. Smooth process from start to finish. Dont forget to ask about the Bunnings referral bonus, my husband is spreading the word so he can go to Bunnings everyday.
Jim
Australian Capital Territory
5 out of 5 stars
28 Sep 2020We have recently had a solar system installed on our roof by “The Solar Family”. From the first contact, we have found its representatives to be extremely helpful and remarkably efficient.
Initially, the sales representative discussed our needs and the suitability and costs of different solutions until we fully understood the proposed system. From then on the firm handled all administrative details and the schedule for installation.
All went without a single hitch or tile damage. The working team could scarcely have been more effective or polite and the installation of some 20 panels was completed in just a few hours. We couldn’t have been helped more or have been more satisfied, and we would recommend “The Solar Family” without hesitation to any friend contemplating investing in solar panels.
Deb Bolin
Australian Capital Territory
4 out of 5 stars
31 Oct 2019Well I'm feeling like one of the luckiest Canberrans this week. The Solar Family have installed my solar system on Monday(won in their Facebook competition). A huge THANKYOU to Chris and Kate for this fantastic prize. The team that installed it were so professional , efficient and friendly .As Kate knows I had a hard time believing I had actually won a prize with no strings, but indeed seeing is believing and now I'm looking forward to having a lower electricity bill and also knowing that our household is able to use power that is not having as much of a negative impact on the environment. THANK YOU soooo much Solar Family. You're Amazing!!!!!!
Corrine Sharman
Australian Capital Territory
5 out of 5 stars
22 Oct 2019The Solar Family was helpful from day one with my enquiries about solar and my issues with settlement. On the day on install the guys Matty, Dan and Liam were efficient, hilarious and friendly. 15/10 would recommend The Solar Family
Catharine Klinkenberg
Australian Capital Territory
5 out of 5 stars
20 Oct 2019We are so excited and happy to have our house using solar energy. The solar family were so incredible to deal with. Extremely friendly, professional and on time. We would recommend them to everyone. Thank you
5 out of 5 stars
30 Apr 2019Quoted quickly, called to confirm time, good service and friendly staff.
Elizabeth Kay
Australian Capital Territory
4 out of 5 stars
30 Apr 2019Excellent service. The team who came to install were courteous, efficient and quiet. I was very happy with the the attention to detail.
Jason Whitaker
Australian Capital Territory
5 out of 5 stars
30 Apr 2019Thankyou for you exceptional service for my Solar Install. Professional from start to finish. It's so unusual to actually be able to call someone and get local support straight away. No call centers or timely waits. Will definitely be recommending.
