Sungen Solar reviews

Due to our very high electricity bills we have decided to check out the solar panel options which are available today. Our old 2011 1.5kw system had already recovered the install costs but was not helping with reducing our bills. After a fair amount of research into the market, technologies etc. we concluded that it would make sense to replace the old system with a new one. To optimise ROI and minimise bills, it would have to be at the high end of the spectrum, 8-10kw and we would have to maximise the number of panels that could be fitted on the available roof area. Our view was that the most cost effective system would be based on a premium invertor (10 year warranty) and mid-range solar panels. We invited eight installers to quote on a system based on this brief. Sungen stood out with the best proposal for a very competitive price. It was based on Fronius Symo 10kw invertor with 40 Trina SplitMax 315W panels totalling 12.6kW. For this the panels would have to be installed in landscape mode (horizontally) which many installers do not support due to additional complexity. We also had Fronius Smart Meter included so that we can fully monitor the output. From the initial quotation to completion everything went very smoothly. The Sungen people I dealt with: Jackson (Sales), Chris (Install) and Ervan (Ops) have been very professional and a pleasure to deal with. The system has been operational now for more than a month and we are very happy with the quality of the install and the generated output.

Great experience with Sungen for solar panel installation! Professional and friendly staffs make the entire process so easy for me. The sales manager Jackson visit my house on the same day I made initial enquiry, provide tailored plan to suit my house. Installation arranged in 2 weeks time with solar power switched on the same day. They also provide all paperwork and guidance on how to apply smart metre from the supplier which is very easy too. I will definitely recommend Sungen to my family and friends.

Obtaining quotes for solar was daunting, but after meeting Jackson (Sungen) I was instantly at ease. He was thorough, honest and professional all the way. The installation team, led by Chris, provided the same. We had input throughout and they listened and advised us constantly. Long after the work was completed and our solar was running, Jackson is still only a phone call away whilst we battle with Origin to ensure we are paid for solar that goes back to the grid.. cannot recommend Sungen enough!

Jackson and his team at Sungen Solar were recommended to me by a work colleague at the time I was doing my research when considering a solar installation. Word of mouth referrals are gold, so I was happy to give Jackson a shot. After a quick chat on the phone we arranged a home visit. I was really impressed with his knowledge but more importantly his genuine empathy and honesty. After our meeting, the decision was simple I agreed to engage his services. The process was simple and shortly after we started to reap the savings. The software provided allowed me to maximise the benefits and I saved almost a thousand dollars on our first full electricity bill. I can genuinely recommend Jackson and his crew as being both knowledgeable and honest in all my dealings and have no hesitation in sending friends and family his way.

Installed 6.6KW system on my roof with Sungen and they advised me really well on what equipment to use. The installation was done very nicely, the electrical work was neat & tidy and the system is producing heaps and heaps of power which currently I'm exporting to the grid. I am really happy with this system and it will now allow me to use electricity for hot water and air conditioning .... currently on gas for water & heating. I highly recommend them. I wouldn't fall for the cheap systems advertised everywhere as its going to be on your roof for 25 years, so you want quality!

Sungen Solar were the only company that visited our unique site to quote which gave a peace of mind. It was installed and up and running in a day and a half and few challenges were sorted with ease. Great team to deal with and lots of support to get the monitoring app connected and up running. Very happy with the result. Highly recommended you go with Sungen Solar.

Had install 34kw system on my warehouse roof two month ago. Sungen solar had professional service start to finish. They are very polite professional very courteous. The installer great too. Please check Sungen solar before going with any other company.

My experience with Sungen has been a pleasure. We previously dealt with a small solar retailer whom went broke shortly after installing our 1st (small 1.5kW) system. Our inverter broke down one year in and it was rather costly to get repaired. This time around I was keen to find a supplier who is large enough to have a good chance of continuing in business for at least for the stated product warranty periods. The installation was very smooth. They were on time and cleaned up well when finished. Their work is very neat. The only thing negative that I could mention is that they had to turn my system off after testing it. Apparently I need to wait for a new solar meter from AGL so that my meter doesn't wind backwards if too much solar power is being produced.

I found the staff at Sungen to be highly knowledgeable and friendly. They had a great choice of panels and inverters, and they were able to advise me on the best value system for my needs. As it turns out, Sungen was able to offer me a better quality system for less than the other two companies which I got a quote from. The installation was prompt and the installers were courteous and professional. I can therefore highly recommend this business. Thank you to everyone at Sungen!

After receiving a couple of quotes, we chose Sungen Solar to install our 12kW system and are pleased that we did. It's still early days so yet to see how the system performs over time but we were very happy with the tidy installation.

Luckily we have a 3 phase house and so we could get a 20kw system for our family of 6. After a phone consultation, research and a site visit, we were happy to go with Sungen given their prices and the products they stocked. They had a system that ticked all the boxes without us worrying about quality. Paperwork was surprisingly easier then what I heard as they gave us a hand. Not sure if this is the norm. Installation took a couple of days but generally happy considering the size of our system.

Great and very friendly team, fantastic support during and after installation, highly recommended .

Had an 8.4kw system installed last summer with q-cell panels and a fronius inverter. Just got our last bill in and it's about half what it was same time last year. Couldn't be happier! Have already recommended your company to a couple of my colleagues who are in the market. Cheers!

After contacting a number of companies, I spoke with Sungen and they were more than happy to answer my questions and visit our property even though our bills aren't the biggest. We feel they were the most frank about the size of solar system required. Installtion went smoothly and even managed our connection with our power company. In the end, we are extremely pleased with the system provided.

Good price, quality system and the process was no hassles.

My experience with Sungen has been a pleasure. We previously dealt with a small solar retailer whom went broke shortly after installing our 1st (small 1.5kW) system. Our inverter broke down one year in and it was rather costly to get repaired. This time around I was keen to find a supplier who is large enough to have a good chance of continuing in business for at least for the stated product warranty periods. The installation was very smooth. They were on time and cleaned up well when finished. Their work is very neat. The only thing negative that I could mention is that they had to turn my system off after testing it. Apparently I need to wait for a new solar meter from AGL so that my meter doesn't wind backwards if too much solar power is being produced.

Was a great experience from start to finish. Everyone I dealt with were very professional. Happy Customer!!

We had a very good experience with Sungen. We purchased a 34 panel Enphase micro inverter and LG Neon panel system. The Enlighten monitoring app which the installers set up for us gives so much information on our power production and consumption. Aaron was a very thorough sales person. He was patient and knowledgeable in answering our many questions. In the lead up to the installation, Mel kept us well informed (mostly by email) of where we were up to. The installers were very friendly and professional. They asked for our approval before making some minor placement changes from the original design in order to increase solar production. Overall, we are very happy with the final result.

Customer service excellent. Installation went exactly to plan.highly recommended