5 out of 5 stars
12 Feb 2021Sparkin energy helped set me up with an excellent system for an unbeatable price. Sales/Quotation: I stumbled upon Sparkin Energy on one of the Solar Panel discussion forums. The quoting process was different from all others - Sparkin was the only company to send someone to measure up my roof before confirming how many panels will fit. While my roof space was tight and all others were asking me to put in optimisers if I wanted a 6.66 KW system, Sparkin quoted a 6.66 KW system and a Fronius inverter for an excellent price. Ash from Sparkin energy was very helpful and informative, patiently explaining the pros and cons of various configuration options. Installation: The process was smooth and much ahead of time. My installation was supposed to be in mid-December due to the backlog of orders (COVID lockdown), but it was completed on 30th October, as there was a cancellation by another customer near my location. The installation team was polite and punctual. Quality of workmanship was very good. Customer service: My overall customer experience was good. They helped organise the Certificate of Electrical Safety fairly quickly. The experience was a bit different to what I had when contacting other companies for quotes, mainly because Sparkin does not have a specialised sales team. It did not bother me much and I guess that helps keep the costs low.
