SolarHub reviews

Jodi from Solarhub was very helpful and supportive in organising the booking, arranging an earlier installation when available which was appreciated. Communication was also very good, assisting through the initial Solar Vic application, right through to installation and certification. The installation crew were very professional, courteous and efficient, answering questions and clearly articulating the installation process and how to use/maintain the system. Overall we were extremely happy with the whole process and the very professional and supportive team at Solarhub

Solarhub did everything that they said they would do from Sales , Installation and after service. The installers were very professional, turned up on time and completed the work with a minimum of fuss. Solarhub did all the paperwork and explained every process.

Jodi and the solar hub team were so helpful with the whole process, any questions we had were answered strait away. Everything was explained to us in detail we couldn’t have felt more at ease. We can’t say enough about the installation guys the most polite and professional young men you could ever come across

Great service, installation was well done, easy to deal with and great install team. Would recommend SolarHub if you are looking at getting a system.

Sales (Frank) was never pushy into getting more expensive parts and Jodi from the office was awesome to work with in getting us connected. Would highly recommend!

We have been very pleased with the whole process. The SolarHub team communication through COVID was excellent, as was the installation. Although our roof was not quite as straight forward as expected the team adapted placement of panels and the system, including battery is already working perfectly. Well done and happy to endorse SolarHub to others.

Had 19 LG panels and a LG Chem battery fitted in March 2000. Evaluated for 2 months and decided to install an additional battery and 4 more panels in October 2000. Very good service from 3 guys, Glen, Shane and Ricardo with Chris the administrator.

Great service from the team at solarhub. The installation team was a terrific group of young men who were well organised and efficient. They were also nice to have about the place. Polite and thoughtful. Information was clearly provided and explained, and now we look forward to getting to know and enjoy our system.

I was recommended by a friend to go with Solar hub and very pleased i did, from the start with Neil then Jodi they were fantastic took care of everything for me . And installers great to very efficient and nice guys ,so couldn't recommend them highly great job

Great service from the get go. Neil was great in terms of understanding with what i was after. I was looking at possibly looking at putting in a battery in a few years when it will be cheap enough to make it worth while, so had a slightly beefier inverter. Jodi has been great in managing the changing dates (COVID + new house build) and all the paper work. Installers were flexible in changing the layout when they came to install the panels with no fuss, as i realised the sun gave me more than expected from 3 different faces of my roof. So far seems to have worked ( been only 1 week) but from sun rise, i use no power from the grid from sunrise to sunset, as long as its not overcast, and still only in November. Couldn't be happier with the result and the service.

I chose SolarHub based on good reviews here, especially from those who have used them more than once. SolarHub did not disappoint me. Neil (Sales and Design) produced a good design quickly and answered all my questions clearly and quickly. The inverter (SolarEdge) seems one of the best on the market at the moment, and I like the way it monitors each panel for output. Jodi, in the office, was equally helpful and professional. The installers turned up exactly on time and had all the panels installed and generating power in 1/2 day. They cleaned up at the end and left us very happy at the outcome. In the 2 weeks since installation we're hitting peaks of 4.5kWh to 5.0kWh most days and generating almost 200kWh per week from a system rated at 6.6kW peak, almost exactly the performance stated in the initial quote.

Solar Hub are professional, knowledgeable and very good to deal with. Experts in solar and installation was first class. I did my research and had a lot of questions, spoke to many companies. They had all the answers and proved in their responses they are no nonsense and will only sell you and install the best for you.

I wanted to optimise the outcome with multiple arrays catching the sun through the day. Solarhub gave me excellent advice, and we agreed on a SolarEdge inverter with 5.9kW system. Jodie did an outstanding job at juggling install dates through COVID, and the team did an excellent job on the install. The inverter didnt boot up, and they came back within 48 hours to replace it, efficiently, with understanding and with sincerity. I would happily recommend them to anyone who is contemplating a complicated solution.

Our system has been running smoothly since April 2020; I wanted to wait a while before submitting my review. Having collected nearly 4mWh already, we're now getting +40kWh days when not overcast and it's saving the environment a lot of (coal...) emissions, and definitely saved us a lot of money with the move to WFH during C19. We chose a mid-level, quality design which was quite appropriate for the house: 6.6kWh of Jinko panels with 5kWh Solax inverter (and monitoring module) in east/west configuration. Fairly long wait was expected - got the order submitted with rebates approved in late November '19 - however they were transparent about this and thus not a big issue; great communications when needed. Installation was expertly carried out, in one day - no returns to fix anything. Great installers, who were respectful of social distancing. Certification was flawless - not a single issue detected, so we could get feed-in approved very quickly. For monitoring do note that we must use a cloud service to monitor statistics, or review optional daily email summaries; there's no local API access to my knowledge, but also I didn't expect that for the Solax X1 boost Inverter. So in summary I would definitely recommend Solarhub; do look into the features of the Inverter, a more upmarket might be advisable if custom local monitoring is important to you. They'll work with your needs!

Great experience beginning to end. Professional team, organised, attention to detail. Demonstrated safety first, great crew, great set up, great job! Supervisor and Electrician went above and beyond. We love our new solar set up. Thank you SolarHub.

Couldn't be anymore pleased by the way the Team at Solar Hub looked after my Solar needs. They are well informed, thorough, honest and regimented. All I had to do is call Chris, their Sales manager for an appointment, and he made sure it was at my convenience. Chris came well prepared with all the required info and answers convincingly to all my questions. Loved the fact, that they stuck to the timeline they proposed thus portraying great project management skills. At every step of the process I felt as I was in control without actually having to do anything. The guys who came to install the panels were smart, great operators and no cowboys, they made changes to the paneling layout to suit my property's optimal exposed roof surface without any of the usual organisational bureaucracy which kept the entire project on its timeline. Also would like to mention thee exceptional communication skill portrayed by Jodi. She made the whole rebate process a walk in the park. Thanks a lot guys, we need more businesses with operational ethics like Solar Hub.

Would like to say doing business with SolarHub was a great experence, from my first encounter to the end. Had the area inspected prior to instlation, and due to Covid this was delayed, however we where keep up todate and told of expected dates of instalation, after lock down and companies back to doing some work it has been completed. Installers Had it up and tested that day, And again a big thank you to all at SolarHub for a job well done. yes I recommend them to anyone.

The service from the moment I requested a quote through to an excellent installation team following all the COVIDSafe rules on site Well down all rounder The follow up from HQ to queries was first rate

Through the whole process from initial discussion to completing the finishing touches - everyone I dealt with were amazing at Solarhub. Chris found the right product for my situation. Jodi kept me up to date and got my installation done quickly despite the challenges of Covid restrictions. And the guys who did the installation, were friendly and made sure I was happy. Product is working really well and I feel comfortable that I can call SolarHub knowing they'll be there to assist me. Highly Recommend.

Solar Hub have been incredibly helpful, and sincere. Their Sales staff are patient and helpful; the installers both professional and polite, and the service provided was 5 star. Thank you Solar Hub, for making this experience as stressless as possible.

I am elderly and not good at technology. Jodi Bernard helped me through every hurdle, so kindly, so happily. The men who did the work were clean and polite and totally a pleasure. But Jodi was just exceptional. I felt I could ask her anything and she was only too happy to help me. She was just wonderful.

Good lengthy advice on all the possible options, and which one would be good for us. Quote was clear. Planning was well explained and installation was booked shortly. Installation went very well, and the panels seem to be working perfectly. Would definitely recommend SolarHub to friends and family.

Excellent service, their work was fast and neat and no hidden costs. Installatikn was pretty quick and they dealt with the distributor pretty quickly! I dealt with Frank in Melbourne and he was great and giving great advice.

Very happy with the whole process, gave me a very competitive price and left with a great finish. The install was very fast and got a date really quickly. Thank youuu

Very happy, Quote was easy to understand and didn't try to hide costs by offsetting STCs or the Vic rebate (so it was easy to with other quotes, other providers not so). I had a couple of non-standard requirements (the need to install a new fuse board and to keep an existing power monitoring system). Which the handled without any dramas They were happy to explain what they were going to do and how. They were very tidy with the way they worked and cheerful and polite. For the paperwork side of things to apply for the Vic rebate and to get the feed in tariff, they were helpful and made if clear what we need to do .

The consultant (mostly on the phone, but later on site, too) was very knowledgeable and explained with patience the different options that were important for me (being able to run loads, such as our Sanden Hot water system, with excess solar power; getting a battery ready system) and proposed a good system at a good price. Installation went without hick-up (despite our 6m high roof), and everyone was very friendly and happy to explain things as they went along. I'm very happy to recommend the SolarHub team for your installation!

The process was easy even the second time round though this time we had solar panels fitted on our house in a country town in Victoria about 200 kms from Melbourne. We were very happy with our first installation about 3 years ago on our house in Melbourne and decided to go with Solarhub a second time. A friendly and helpful team! Thanks Solarhub, D'Cruze family

We had some panels already installed, and I wanted to update the install and put in a battery. Eventually, I want to get to grid-neutral capabilities and the ability to get grid (and/or bill) credits eventually. Chris updated the older panels to incorporate the newer panels, and the new inverter now manages them perfectly!

We are so happy with our installation completed today. The team of three installers that work directly for SolarHub were friendly, professional, knowledgeable & great workmanship. From the very start of the process to the end of installation, we have been really happy, comfortable & could not get a better solar company to deal with. I have done a lot of research for the many solar companies and these guys came out on top. We are also happy with the product chosen SolarEdge inverter & QCells will give you the longest warranty in the current market. The SolarEdge monitoring app is really nice & easy to understand the consumption & exporting from each panel with good features to be able to compare with our electricity bill. Chris was very pleasant & professional, he will give you true & honest advice. Jodi & Nisha from the office were efficient with the administration process. Glen, Owen & Renato were friendly, they had a great suggestion with the panel positioning in order for us to receive optimum results & always happy to explain any questions we had. Tidy & neat installation, great workmanship. If you are looking for installing solar system, there is no need to look further. SolarHub is simply the best. We are excited & looking forward to enjoy the solar production for many years. We feel confident in our relationship with SolarHub that they will continue to support us.

SolarHub has been nothing but Ah.mazing! Start to finish, top to bottom. My partner and I had very limited knowledge in this space.. all we knew was that we wanted to reduce our electricity bills and be able to contribute to a more sustainable society. Neil, our Sales Consultant, gave us not only time to voice our thoughts, but also constructed his replies and recommendations into a language we could understand and help make our decision - we definitely have more knowledge in this space now - thank you! Jodi, who looked after the administration, was simple a treat to work with. She took us through every detail and looked after every bit of paperwork there was. All We had to do was call our Energy retailer, post install, to have our meter reconfigured - easy as! Glen, Shannon and Josh, our installers, these boys are a cut above the rest. They were not rushed, took the time to explain every detail of the install - the why, the what, the how.. Went above and beyond to ensure the cleanest install given the difficulty faced (specific to our site) - thanks guys! Highly recommend SolarHub for anyone considering solar/sustainable energy solutions.

After a couple of years researching the solar industry and reviewing numerous solar panel companies I decided to choose SolarHub. We found Chris Senarath, sales manager to be highly professional, his expert knowledge and customer service was fantastic from the initial quotation to tailoring a solar panel system suited for our home and energy needs. Jodi in the office was wonderful looking after all the administration side of things. She quickly organised an installation date that worked to our schedule, explained all the installation process in detail, and looked after every bit of paperwork. Installation on the day went very smoothly, our installers Glenn and the boys explained in detail what was involved in the installation process from letting us know when power outage times would occur, to the solar panel configuration on the roof would look like, and also where the inverter box would be placed and positioned on the wall next to the electricity meter box. Glen also listened to any concerns we had as I wanted all of the exposed wiring from the inverter box to the solar panels to be hidden within the external wall cavity. Overall the whole installation setup came up excellent, very clean and tidy with no exposed cabling, no roof tiles broken, and the boys picked up and removed all of the rubbish, and bits of wire, etc. The SolarEdge Inverter and LG Neon2 panels look great. I highly recommend SolarHub for anyone considering solar/sustainable energy solutions.

We choose Solar Hub Canberra to provide us with solar panels in our new home a year ago and found them to be very professional, with friendly service and supplied good quality products. The installation was done perfectly and also the job done was first class. Recently, it was found that there was an issue with the connection to the grid with our chosen Electricity Provider where we selected to be connected with their “Solar Boost” plan yet, I received no tariff for a year. It was only after the plan had expired and I needed to renew my plan that the problem was discovered. It eventuated, with Solar Hub fully reimbursing us for our losses, as far as the electricity company was concerned, I was just finally reconnected properly. I highly recommend Solar Hub for their high standard and customer service and thank Tegan there and them for what I found to be an unexpected service from Solar Hub.

The guys did a great job with our installation. A lovely bunch of young men. They were very efficient and cleaned up after they were done. The office staff were so very helpful with a pair of old computor illiterates. Thank everyone for a great experiece from start to finish.

All Solarhub installers are employees or apprentices that are trained up on their equipment which means that they are generally very competent and technically knowledgeable. Installation was quick and efficient. The site was also swept clean before leaving which reflects the high standards of the company and their employees. There were a couple of hiccups (but when is everything perfect and to plan) which were smoothly sorted out by the general sales manager after discussion. Overall I am very happy with the quality of the work and the installation and love my new system.

Smooth process from initial consultation to installation. The ‘team’ works to ensure the customer gets the highest quality of service. Installers are friendly, safe and knowledgeable. Jodi, who is very friendly, organises the whole process and is ready to answer any and all questions during and after installation. Great value and would recommend Solarhub.