David from QueenslandI first started searching solar in late 2018 and had 3 or 4 visits from different local companies. Prices varied so much that I was shocked to see how there could be a difference of $7,000 between similar sized systems. I just seen the ads on TV advertising their solar system packages for around the $4,000 mark and as I knew nothing about solar, I was not expecting to see such varying prices. So I put the process of purchasing on hold and I did my own research into the whole topic. To cut a long story short, I concluded that "you get what you pay for". There is such a degree of quality between cheaper systems and more expensive systems. So, after researching everything to do with solar, I decided on the exact components I would like to use within my system on my roof. I did not choose the absolute best or most expensive system, but still a high quality premium system nonetheless. I then contacted a number of solar companies around March 2019 with a request for a like-for-like quote including identical components that I indicated. SEM Group Austalia based in their Brisbane branch were one of those companies.
Peter is their sales guy that I was speaking to by phone and email throughout the whole process of obtaining a quote and communications. He was great to deal with and informed me of everything I asked of and all information regarding the supply, install, and after sales service. SEM had one of the best prices for what I was looking for.
I engaged SEM as my supplier and installer and signed the contract. The process was so simple and everything was explained in detail and SEM did handle all the paperwork associated with the energy supplier network and trading the STCs. All I had to do was pay the deposit, and then the final balance after install was complete. My installation date was set for a time toward the end of May, much later than anticipated due to Australia not having stock of the inverter that I had chosen. So I waited until a new shipment arrived in the country and then received the install date. Install day was rescheduled due to rain which was out of our control. On the next install day, weather was great and the installers turned up around 7am to begin. The installers for my job (2 electricians and 1 trade assistant) are SEM employees, trade qualified, and CEC accredited. Jack is their main installer and was great to deal with. He kept me informed throughout the day with what was going on and gave me a rundown of the system upon completion, which was around 3.30 - 4pm.
The team did a fantastic job, did not break anything, were a pleasure to deal with, and cleaned up all mess and packaging. I've had the system connected to my energy provider since late June after my electricity provider changed the meter to a smart meter. I have been producing excellent solar generation from day one. I was having issues with my online system monitoring from the day of install but Jack spoke with the inverter distributor and found out the reason for the issues and he rectified the issue for me.
I have inspected the system install on the roof, in the ceiling, and monitoring the performance for 2 months now and I can confidently say that I am very happy with SEM Group as a whole.
If I ever move out of this house, I will be using SEM again for sure. For your information, the system was installed on my house which is a split level home, Colorbond steel 25 degree pitch roof, facing NNE. I had 26 x 320W (8.32kw) panels installed (6 facing ESE, and 20 facing WNW connected as a 2 split array). I have a 3-phase 8.2kw inverter (installed in the garage) with a matching smart meter (installed in the box outside). Clenergy racking, and ZJ Beny isolators.