5 out of 5 stars
13 Nov 2020After a doorknocker from another company gave my family a quote for $7.7k for a 5.28kw system, I decided to help my folks out and did a lot of research and got quotes from 5 installers for my family to choose from. Samuel from Ever Power Solar gave us the best price - it was $800 cheaper than the next one up for the same system and over $4000 cheaper (for a quote with a smaller system, with lower quality panels and inverter, and less efficient panels) than the doorknocker's! It's so very easy to get fleeced in this industry, which is why I want to help those reading.
Samuel was super friendly, and explained everything well and was patient and gave me so many quotes. He responded to me after work hours and even said I could call him on Sunday if needed - I havn't seen that level of dedication in sales staff before. I felt he was pretty genuine and had my interests in mind in that he gave me honest opinions of the panels (although they didn't all align with what others told me - but I don't know who's 'most right' and there are so many choices and personal preferences) rather than just trying to upsell me the priciest system, or get me the easiest one. He also wasn't as pushy as some of the others and didn't try the crummy tactics like offering me 'free upgrades' for panels which wern't really upgrades (cos the others were out of stock), or tell me he's giving only me a great price because I'm special and 'listen to him' etc like some of the others. One small downside was there were a few careless errors in the quotes and website, but the guy seems so busy that's fair enough, and when I told him the website inaccuracies he said he'd try to get someone to fix it. I got a quote for 370w Longi HiM04 panels on a 6.6kW system with 5kW Sungrow inverter - high quality, efficient panels in the good value-for-money range, I was going for bang for buck in my research and another good installer sales staff said he recently got these Longi panels installed on his roof (which is a good sign). It came down to his company and another and my parents ended up choosing another company in the end (which also had great reviews but were around for 1 more year), after that company price matched Samuel's price (even though they were originally way more expensive). So I can't say how the installation would have gone, but from what I've seen so far I would recommend Ever Power Solar to my friends. Thanks Samuel for the hard work and commitment to help me navigate this maze.
Also a tip for anyone looking: Most 'finance options' from solar installers seem really pricy, and I believe you can choose your own - so look into other options if you are looking for finance - most installers don't talk much about the finance options, so you may feel like you gotta go with the one they recommend, but you don't. I wish more would mention this.
In short, would recommend. =]
5 out of 5 stars
12 Oct 2020The Service department was very prompt. I was facing a little trouble with my inverter and contacted Ever Power Solar. Wilson from Service Team contacted back to me immediately and helped me to resolve the issue. Happy with the service after installation.
5 out of 5 stars
11 Oct 2020Thanks to the entire team in Ever Power Solar, It was really fast, smooth and efficient. Cole Maxwell helped me to get a good solar system for a cheap price. The whole process was very fast, within two days after accepting the quote, they came and installed the system in our house, the installation team was also very efficient and helpful. Just waiting for my retailer to install smart meter so that I can start getting credit on my power bill.
5 out of 5 stars
8 Oct 2020From requesting the initial quote through to installation the process to install solar at my regional property was effortless.
I write this review after having the system installed 6 months ago and can't fault anything. The output of the panels and inverter are great and it's great to have my electricity bills arrive in credit.
Very glad I choose Ever Power Solar.
5 out of 5 stars
6 Oct 2020Alex helped with all the papers, installation and very cost effective. Maintained good communication.The solar app was installed with the help of Mr. Wilson and he explained the minute Details of it... Thank you ever power Solar team... You have done a wonderful job.
5 out of 5 stars
30 Sep 2020Good communication fast delivery of installation (12 days) and competitive price.
Excellent service from sales staff Wendy , installation team Oska and good follow up from William.
Good response to replace faulty circuit breaker after sales service.
Very pleased with all involved.
5 out of 5 stars
29 Sep 2020Fantastic the installation team were just out of this world,all communications with the company were excellent just bent over to help you the total experience was something to hold onto
5 out of 5 stars
29 Sep 2020Panel installation was very smoth process. They have done their job within specified time. Their customer service is very high class. My all requests are treated with high urgency. Over all very good experience.
5 out of 5 stars
28 Sep 2020Cole Maxwell and his team at Ever Power solar have been amazing in setting up our system in no time after we booked by paying the initial deposit for our 18x370W Panels (6.6KW System). The entire process took less than 4 days to complete. Cole has been very very effective in communication at each and every step of the process. He kept us informed and no matter the time or day, he was available to assist us with any queries that we had. I highly recommend Ever Power solar to anyone who is currently looking out for an efficient Solar system. You won't be disappointed with their customer service as well as the installation.
5 out of 5 stars
22 Sep 2020From my first dealings with Cole Maxwell and team Ever Power Solar I felt very comfortable with using this company. I could not fault anything from the beginning and after the installation for the panels. Some one was always available to answer any queries and to explain all the steps to me.
Now after receiving my first power bill I am very happy. Thank you to all who assisted
5 out of 5 stars
22 Sep 2020Excellent service. Delivered in a timely fashion, within budget. Excellent value for money also. The quoting process was easy and everything that was promised was delivered. Highly recommended service provider.
5 out of 5 stars
22 Sep 2020Installation process, they take the action faster than I think. I don't have any issue with this company, all are going smoothly. Cole Maxwell and team are very nice and make comfortable. I did the right choice.
5 out of 5 stars
15 Sep 2020There was a few little hiccups with the installation.... Samuel was very helpful and always answered any questions quickly ...
We have not received a bill yet and the saving is great and will get even better when we get a pool heater so that will be free electricity.....
From setting up the inverter online help was there quickly.... Thanks heaps ever power solar...
5 out of 5 stars
15 Sep 2020Very high quality system and very well priced. Cole was Very helpful and knowledgeable when we had any concerns and questions. Their customer support is helpful at every step of the installation process. We had no issues at all from start to finish which made it an all round pleasant experience.
5 out of 5 stars
8 Sep 2020We received the quote from Cole Maxwell at EPS and was very happy with it. He explained everything and even the option for different watt panels. The installation went well even when i asked for inverter to be positioned in garage. The process was smooth from quote to installation. I would recommend Cole and his team at EverPower solar as at present I'm happy with the product they have installed.
5 out of 5 stars
8 Sep 2020I was dealing with Cole Maxwell who was extremely helpful in getting me started. Also organising the payment plan. I wasn't happy with the first finance company, but he quickly found someone I was happy to go ahead with. Before install, Cole got in contact with me on a few occasions just to make sure everything was still ok to go ahead and that he had the correct info about our electricity etc. As installation was taking place, I had a text asking if it was being installed, which it was.
Then I had a follow up call from Cole a few days after install. He wanted to know if I was happy with everything. I would be very happy to refer the company and specifically Cole to others, especially due to the great communication.
5 out of 5 stars
8 Sep 2020The installation of the panel's was very professional very quick and kept us up to date of what they where doing would highly recommend them it's great to find someone you can trust.
5 out of 5 stars
12 Aug 2020installation whent without any problems had leak in roof from broken tile i called them and they were there the next day to fix very happy the company kept me informed of when they would start the installers were very proffesional and cleaned up when they finished
5 out of 5 stars
11 Aug 2020No can not fault this company. Would recommend them to everyone that wants solar. Great job nice insulation team. Highly recommended. Only company that done what they said when they said.
5 out of 5 stars
5 Aug 2020It was nice and smooth operation of installing the panels on the roof
It was pleasant experience with the installer and his team.
Dealing with staff from EPS, gave a good example of excellent service, looking after the whole process from start to finish.
Staff from EPS provided high quality of service and set good example to other suppliers to follow.
I did not have any problems whatsoever dealing with EPS, they provided professional and experienced service with a lot of curtsey.
I will be happy to recommend EPS to others.
I appreciate all the good work for me.
4 out of 5 stars
5 Aug 2020Great price for a great system. Very helpful and knowledgeable salesman.
Install was done very professionally, in the timeframe promised.
Top customer supprt helped me set up the wireless monitoring system.
Very pleased and would recomment Ever power solar to anyone.
5 out of 5 stars
4 Aug 2020Not only was the system extremely well priced but installation was quick and painless. Installers gave me a great overview on how the system works. After sales service has been excellent!
5 out of 5 stars
4 Aug 2020I am very pleased with the good service I received from Ever Power Solar team, starting from Cole Maxwell and his consultation and detailed explanations to the installation team who were polite and professional. They have wonderful customer service and reasonable price for the system. Other team members also communicated with us every step of the way so we knew exactly what was happening. Ever power solar promised quick service and they delivered in a great way, I have the system installed four days after paying the deposit (unlike other retailers giving 4-12 weeks waiting time). I am now waiting for the distributor to install the meter so that we can start measuring the outcome of the investment and the reliability of the system and equipment. I hope after sale services will be as great as the purchase and installation. I highly recommend Ever Power Solar and I am confident and happy with their service.
4 out of 5 stars
4 Aug 2020It seemed to be difficult project for me before I had word with Cole Maxwell from EPS !
He was very helpful during the process from start to end.
Great customer service
5 out of 5 stars
17 Jul 2020This is my first company to deal with.i have installed 3 days ago.
I hardly see the difference and utilise the service because of bad weather.but the company guy helped me solving my problems.
Thanks to William.
good customer service and friendly behaviour helpful person Will deal again in future.
5 out of 5 stars
16 Jul 2020Great service and knowledgeable and professional team and one of the sales member COLE is best, Quick install. Great price and best customer support. Sales person checked in the whole way through the process from quote to installation. Hassle free would recommend them ,EPS team have excellent knowledge about solar and electricity, they put seraphim panels and solis investor 6.6kwh system on my roof with resonable price,,even one of my friend’s house also installed solar from EPS,,,even he is happy as well,,,,,, 2 weeks ago Purchasing a solar system was an interesting process. You suddenly enter a world full of complexity where one minute you're suddenly researching solar panel manufacturers, the next you're researching solar inverter companies, all while trying to sort through the complex maze of mixed reviews, bad reviews, good reviews, etc. You then find out the shocking statistic that 50% or more of solar system owners experience failures or problems during the lifetime of the solar system itself, most of these failures end up being caused not by the solar panels or the inverter, but actually as a result of poor installation procedures and/or practices by the solar company. I ensured that picking a reputable solar installation company was of the highest possible priority and boy, Solaray sure did not disappoint. The entire process, from the very first quotation byCOLE, to the completion of the system was a lovely experience. ensured that I was kept update to date with everything, COLE ensured that I was in the loop on the latest info. I think COLE might be the most friendliest person I've ever had to deal with! The installers were very professional, completing the installation in just a few hours without compromising on the quality by any means. Despite what we originally thought was an impossible spot to place the inverter, the installers made it happen for us. The installation team consulted with me prior to the panel placement and I was made aware of everything that was happening at all times. The installer who did the electrical work had an aora about him, he seemed very experienced in what he was doing and was professional at all times. All in all, excellent installation from the start to the end. I'll ensure to follow up in a years time to check in on how things are going
5 out of 5 stars
9 Jul 2020Been wanting solar for a while but needed to cut tree's to take advantage of having one ,so always told sales man maybe another year give me a bell. Well the salesman Cole Maxwell would ring me 1 year to the day for 3 years I reckon. Finally asked what sort of deal they had , sounded good so said ok .everything went well with installation and are happy with overpower team . Thanks shane
4 out of 5 stars
3 Jul 2020So far so good,solar panels have been installed,but have not been connected to the grid,otherwise great service,good price just have to wait how effective the system is,installers were friendly and effective
5 out of 5 stars
2 Jul 2020Quick easy install. Great price and customer support. Sales person checked in the whole way through the process from quote to installation. Hassle free would recommend them to anyone seeking solar in Townsville
5 out of 5 stars
2 Jul 2020Friendly and efficient both personally with electrician on site to over the phone with any questions and issues.Wilson our trouble shooter over the phone was patient with our not so tech knowledge and his immediate customer support was great.
4 out of 5 stars
1 Jul 2020Installation process was faultless, although it did take the full day. Inverter stopped working 11 months in, however after much communication with the team members, was fixed in 10 days. The EPS team are awesome and actually care about the customer, even after the installment.
5 out of 5 stars
4 Jun 2020The system installed on my roof by EPS works well and has saved us heaps on our quarterly electricity bills.... now around $100.... that were previously between $350 to $550!!!
If rates remain the same for our feed in to the grid with our provider, the system cost will be paid out in full in less than 4 years.
I would highly recommend the EPS system and their service team to anyone wanting to install a new Solar PV system.
4 out of 5 stars
21 May 2020Good service from COLE MAXWELL and team EPS. Installation was good and running well. It was a good deal from the company. Referred to a few of my friends and they are also happy.
5 out of 5 stars
14 May 2020Quick and easy installation. Staff was very friendly and helpful. Haven't had any issues with the company. Installation process was quick and easy. So far all went good and easy.
5 out of 5 stars
14 May 2020This installation process was extremely easy and smooth and the company direction was very prompt too, and we have saving a lot of $$$ every electricity bill, and the customer service person by the name of cole he’s great , professional.
5 out of 5 stars
14 May 2020Pleasure to deal with Jasper, who is been prompt and got us great price with quality product. I would highly recommend eps and Jasper specially. Five star To jasper /company
5 out of 5 stars
14 May 2020Everything is easy they will do everything for you. Very easy going people very polite helpful and friendly I highly recommend for everyone to put solar from this Guys they very awesome.
5 out of 5 stars
8 May 2020It’s take a while for installation, It’s 3 times re sched the installation Bec. of Covid 19 , next the storm But finally done and excited for my next electricity bill ! Thanks Ever solar!
4 out of 5 stars
8 May 2020Ever Power Solar were easy to deal with and completed the job with efficiency. They communicated well and I am very happy with the completed job. The price was sharp as well, so overall it was a good experience.
5 out of 5 stars
7 May 2020Solax solar power was the best one I found , friendly easy going company for insatallation of solar I have ever met and cheapest one in the marcket among other comepetitive companies