Compass Solar Reviews

The sales person came to my home and explained the process as well as the best system for my needs. The installation team were first class and explained clearly any questions that I had during the installation.

I would like to commend Compass Solar on a job well done, firstly for your professionalism, approach and service. I would also would like to pay compliments on both Contractors Ryan & Partner (Installers) and Zac (meter man), both contractor are a compliment to your organisation (professionalism and service) . As a result of outstanding service I have recommended both my neighbour and brother to Compass solar.

Thanks so much for the outstanding advice, install and finished product of my 12.5kW solar panel system. The power you promised is now paying off just days later and we are extremely happy with the end result.

We installed our system in 2016 and have enjoyed greatly reduced Electricity costs since then. Recently the Inverter we chose failed and we were advised since the Warranty had ended to contact that company directly. We did so and received a replacement Inverter delivered to our door approximately 2 weeks from the request. Our greatest challenge has been to have Compass arrange an installer to come and swap the inverters. Today I was told to expect the installer on Monday next. I trust that will be the end of these difficulties. Overall happy client but affected recently by 6 - 8 weeks wait without any benefit for our earlier investment.

I had my system installed by Compass in January 2017 between two heat waves. I cannot comment on after sales service as some reviewers have done, as I haven’t needed to ask for it. I dealt with Jesse, and found him very helpful, and offering valued advice. My experience with the company has been quite different from that of some of the reviewers listed on this site. However, an opportunity for an independent assessment of the work came last month when I was contacted by the office of the Commonwealth Department that oversees the installations and (I think) approves the subsidies. I agreed to a visit from their private contractor to assess the installation. After he completed his inspection, the worst thing he could say was that the installer had failed to place the screw covers on the Inverter switch at the side of the house. Hardly an earth-shattering omission. I am now enjoying my electricity bills a lot more than was the case before this year.